Herroepingsrecht

The period is 14 days. It begins on the day after you, or a third party you named who is not the carrier, takes physical possession of the goods.

Where an order is delivered in several parcels, the period begins on the day after the last item arrives.

To meet the deadline it is enough that you send your statement before the period expires. You do not have to have returned the goods by then.

If we fail to tell you

If we had not informed you of this right, the period would be extended by twelve months. This page, the checkout page and the order confirmation email each carry the notice, so that extension does not arise here.

Hosiery is worn against the skin. Where an item is supplied sealed for reasons of hygiene, the right of withdrawal does not apply to it once the seal has been opened. That is the exception in Article 6:230p of the Dutch Civil Code.

What you can still do before opening

• Hold the sealed pack against your leg.
• Check the size chart against the pack markings.
• Compare the denier and the composition label against the product page.

Once the seal is open, the exception applies. If a sealed item arrives with the seal already broken, that is not your doing — contact us and we will treat it as a faulty delivery.

Items that are not sealed

Where an item is not delivered sealed, the full 14-day right applies without qualification. The product page says which is which.

Tell us clearly, before the period expires. Any of these is enough:

• Email support@harcosocks.pics with your order reference.
• Call +31 13 5340553.
• Use the contact form.
• Complete and send the model form below. You are not obliged to use it.

We confirm receipt of your withdrawal without delay, in writing, so you have a record of the date.

Send the goods back without undue delay and no later than fourteen days after telling us you are withdrawing.

Who pays the return postage

You pay the direct cost of returning the goods. This is stated here before you buy, as it must be. If we had not told you, we would have to bear that cost ourselves.

Where a return is because the item is faulty or not what you ordered, we pay the return cost. Contact us first and we will arrange it.

Handling

You may handle the goods as you would in a shop — enough to establish their nature, characteristics and functioning. You are liable for any reduction in value beyond that.

We refund all payments received from you, including the standard delivery cost, no later than fourteen days after the day we are informed of your withdrawal.

• Standard delivery is refunded. If you chose a more expensive delivery option than our standard one, we refund the standard cost, not the upgrade.
• Return postage is not refunded unless the return is because of a fault or an error on our side.
• We may withhold the refund until we have the goods back, or until you have supplied evidence of sending them, whichever is the earlier.

Refunds are made using the same means of payment you used, in US dollars, unless you expressly agree otherwise. You will not incur any fee from us for the refund. Your bank or card issuer may take a few working days to show it.

You are not obliged to use this form, but it is here if you want it. It is also included in your order confirmation email.

Modelformulier voor herroeping / Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To:  HARCO SOCKS B.V.
     Einsteinstraat 1, 5051 DR Goirle, Nederland
     support@harcosocks.pics

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of
sale of the following goods (*):

    ..............................................................

Ordered on (*) / received on (*):

    ..............................................................

Order reference:

    ..............................................................

Name of consumer(s):

    ..............................................................

Address of consumer(s):

    ..............................................................

Signature of consumer(s) (only if this form is notified on paper):

    ..............................................................

Date:

    ..............................................................

(*) Delete as appropriate.

Copy the text above into an email to support@harcosocks.pics, or print it and post it to the address at the top of the form.