Verzending en retour

Orders placed before 14:00 CET on a working day are picked the same day. Orders placed after that, or at a weekend or on a Dutch public holiday, are picked on the next working day.

You get a dispatch email with a tracking reference when the parcel leaves the warehouse. If you have not had that email within three working days, something has gone wrong — tell us.

Times below are working days after dispatch, not after ordering, and exclude any delay at customs.

Netherlands

1–2 working days · $6 standard

Belgium, Germany

2–3 working days · $6 standard

Rest of the EU

3–6 working days · $9 standard

United Kingdom, Switzerland, Norway

4–8 working days · $12 standard

North America

6–12 working days · $14 standard

Rest of the world

8–18 working days · $18 standard

Duties and import tax

Outside the EU, import duty and any tax raised by the destination country are payable by the recipient and are not included in the price. We cannot tell you in advance what they will be — that is set by your own customs authority.

Where we cannot ship

We ship worldwide except where export controls or sanctions apply or where a carrier refuses the destination. If we cannot lawfully ship to you the order is cancelled and refunded in full.

• Late. If tracking has not moved for five working days, contact us. We open a case with the carrier.
• Lost. Once a carrier declares a parcel lost we replace the order or refund it — your choice. You do not have to wait for the carrier to pay us.
• Damaged. Photograph the outer packaging before opening it if you can, then the contents. Send us both. We replace or refund and pay any return cost.
• Wrong item. We send the right one and collect the wrong one at our cost.

Risk passes to you on delivery to you, or to a carrier you appointed yourself.

Change of mind

1. Tell us within 14 days of the day after delivery. Email support@harcosocks.pics with your order reference, use the contact form, or send the model withdrawal form.
2. We confirm in writing and give you the return address.
3. Send the goods back within fourteen days of telling us. Use a tracked service — you need proof of sending.
4. We refund within fourteen days of being told, and may hold the refund until the goods arrive or you show evidence of sending.

Fault or wrong item

Do not send it back before contacting us. We arrange and pay for the return. See garantie en conformiteit for what counts as a fault.

What is refunded

The goods, plus the standard delivery cost you paid on the original order.

Delivery upgrades

If you chose a faster option, we refund the standard cost, not the upgrade.

Return postage

Yours on a change of mind. Ours on a fault, a wrong item or a damaged delivery.

When

Within 14 days of us being told you are withdrawing.

How

To the same means of payment you used, in US dollars. No fee from us.

Partial returns

Refunded per item. Where a return drops the order below the free-shipping threshold, the original delivery cost is refunded in full regardless.

Your bank or card issuer decides how quickly the refund appears on your statement; five to ten working days is normal and is outside our control.

Cancelling before dispatch

If the parcel has not left us yet, email or call and we will cancel it and refund in full immediately. That is faster for both of us than a return.

If a charge on your statement looks wrong, contact us first. The merchant of record for every order is HARCO SOCKS B.V., and the descriptor on your statement refers to that company rather than to the brand name.

We can usually resolve a billing question the same day — a duplicate charge, an authorisation that has not cleared, an amount that does not match the order. Going through your card issuer first takes weeks and reaches the same answer.

Where a dispute is raised with a card issuer we respond with the order record, the delivery evidence and the correspondence, within the timeframe the issuer sets. Where a dispute is upheld against us we do not pursue you for the amount.

Suspected fraudulent use of a card should be reported to your card issuer immediately, and to us so that we can stop the shipment if it has not gone.

Orders ship in a flat cardboard mailer. Individual pairs are supplied in the manufacturer’s sealed pack; that pack is the seal referred to throughout this page.

There is no branding on the outer mailer beyond the sender address, which is the registered address of HARCO SOCKS B.V..

Every parcel includes a printed order summary with the return address, your order reference and the withdrawal notice. The same information is in your confirmation email.